JetBaz Privacy Policy — How We Protect Your Data in Pakistan

01Introduction

This Privacy Policy is published by JetBaz, the operator of the online betting and casino platform accessible at jetbaz.im ("JetBaz," "we," "us," or "our"). It applies to all personal data we collect, process, and store in connection with your use of our platform, including our website, mobile browser experience, customer support channels, and any other services we offer.

When you register an account on JetBaz, deposit funds, place bets, play casino games, or contact our support team, you share personal information with us. This policy explains, in plain language, what that information is, why we need it, and exactly how it is handled.

This Privacy Policy should be read alongside the JetBaz Terms and Conditions, which govern your use of the platform more broadly. In the event of any conflict between this policy and the Terms, the Terms will take precedence except in matters that relate specifically to data privacy, where this policy governs.

02Personal Data We Collect

JetBaz collects personal data in several ways — information you provide directly, information generated by your use of the platform, and information obtained from third parties in limited circumstances. Here is a breakdown of the categories we collect:

Information you provide during registration and verification:

• Full legal name as it appears on your national ID
• Date of birth
• Registered mobile number (used for login and account verification)
• Email address
• Payment method details — your Easypaisa or JazzCash number, bank account number, or card details (stored in tokenised form only, never as raw card data)
• Identity documents: copies of CNIC or passport, proof of address, and any other documentation requested during KYC verification

Information generated by your activity on JetBaz:

• Betting history — all bets placed, markets, stakes in PKR, and outcomes
• Casino game history — games played, rounds, wagers, wins, and losses
• Deposit and withdrawal transaction records
• Bonus and promotion activity
• Login timestamps, session durations, and device information
• IP address and approximate geographic location at time of access
• Browser type and operating system
• Customer support conversations — messages, call records if applicable, and resolution notes

Information from third parties:

• Identity verification results from KYC verification service providers
• Transaction confirmation data from payment processors (Easypaisa, JazzCash, bank systems)
• Fraud screening results from risk management services

03How We Use Your Personal Data

JetBaz uses the personal data we collect for the following specific purposes:

JetBaz does not use personal data for any purpose not listed in this table without first obtaining your explicit consent or being required to do so by law.

04Legal Basis for Processing

JetBaz processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing your name, payment details, and identity documents is necessary to fulfil our contract with you as a registered JetBaz player. Without this data, we cannot operate your account, process deposits, settle bets, or pay out winnings.
• Legal obligation: JetBaz is required by applicable anti-money laundering regulations and platform licensing conditions to verify player identities (KYC), retain transaction records, and report certain activities to regulatory authorities. This processing is mandatory, not optional.
• Legitimate interests: JetBaz processes certain data — including device information, IP addresses, and behavioural patterns — in pursuit of legitimate interests, specifically fraud prevention, account security, and responsible gaming monitoring. Where we rely on legitimate interests, we have balanced these against your privacy rights.
• Consent: Where JetBaz relies on consent — specifically for marketing communications — this consent is obtained explicitly during registration or through opt-in mechanisms. You may withdraw consent at any time without it affecting any other aspect of your account.

05Data Sharing and Disclosure

JetBaz does not sell or trade your personal data. We share personal data with third parties only in the following specific circumstances:

• Payment processors: When you make a deposit or withdrawal, the relevant transaction data is shared with your chosen payment provider (Easypaisa, JazzCash, bank, or card network) solely to process that transaction.
• KYC verification providers: To verify your identity, JetBaz may pass your identity documents to a third-party verification service. These providers operate under strict data processing agreements and use your data only for the specific verification purpose.
• Game providers: Your account identifier and relevant session data are shared with game providers (such as Pragmatic Play, NetEnt, or BGaming) when you play their games. This is necessary to run the games and to resolve any game-related disputes. Game providers are prohibited from using this data for their own marketing.
• Fraud prevention services: JetBaz uses third-party risk management tools to detect fraud, money laundering, and account abuse. Data shared for this purpose is used only for security screening.
• Legal and regulatory disclosure: JetBaz will disclose personal data to law enforcement, regulatory authorities, or courts when required to do so by law, or where disclosure is necessary to protect the rights, property, or safety of JetBaz, its players, or the public.
• Business transfers: If JetBaz undergoes a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity. Players will be notified of any such transfer and the privacy protections applicable to their data.

06Cookies and Tracking Technologies

JetBaz uses cookies and similar tracking technologies on jetbaz.im. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences, and analyse how the site is used.

We use the following categories of cookies:

• Essential cookies: These are necessary for the platform to function. They manage your login session, keep you authenticated as you navigate between pages, and maintain your bet slip contents. Without essential cookies, JetBaz cannot operate. You cannot opt out of these while using the platform.
• Functional cookies: These remember your preferences — such as language settings and display options — so you do not have to set them every time you visit.
• Analytics cookies: JetBaz uses anonymised analytics data to understand how players use the platform — which pages are visited, how long sessions last, and where players encounter difficulties. This data is aggregated and does not identify individual players.
• Security cookies: These help detect and prevent fraudulent behaviour, including bot activity and multiple account creation attempts.

You can manage cookie preferences from your browser settings. Please note that disabling functional or analytics cookies will not affect your ability to bet or play, but may slightly affect the convenience of your experience.

07Data Retention

JetBaz retains personal data for as long as is necessary for the purposes for which it was collected, and for as long as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account data and identity documents: Retained for the full duration of your account's active status and for a minimum of five years after account closure. This reflects anti-money laundering record-keeping requirements.
• Transaction records: All deposit, withdrawal, and betting transaction records are retained for a minimum of seven years to comply with financial record-keeping requirements.
• Customer support records: Correspondence and resolution records are retained for three years after the date of each interaction.
• Marketing data: If you have opted in to marketing communications, your marketing preferences are retained until you withdraw consent. Opting out does not affect any other aspect of your account.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it does not constitute personal data in identifiable form.

When data is no longer needed and retention requirements have been met, JetBaz deletes or anonymises it securely. If you request deletion of your account and data, JetBaz will process this request subject to any mandatory retention obligations that prevent immediate deletion.

08Data Security

JetBaz implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or disclosure. These include:

• TLS encryption: All data in transit between your device and JetBaz servers is encrypted using current TLS standards.
• At-rest encryption: Sensitive data stored in JetBaz databases is encrypted at rest using AES-256 or equivalent.
• Access controls: Access to systems containing personal data is restricted to authorised personnel only, using role-based access controls and multi-factor authentication.
• Regular security audits: JetBaz conducts regular internal and third-party security reviews of its systems and processes.
• Incident response: JetBaz maintains a documented data breach response procedure. In the event of a breach affecting player data, affected players will be notified in accordance with applicable regulatory requirements.

09Your Privacy Rights

As a JetBaz player, you have the following rights regarding your personal data. To exercise any of these rights, contact JetBaz support with your account details and a clear description of your request.

10Children's Privacy

JetBaz is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes date of birth collection and age verification as mandatory steps.

If JetBaz discovers or is informed that an account has been registered by someone under 18, we will immediately close the account, delete or anonymise the associated personal data to the extent legally permissible, and handle any deposited funds in accordance with our underage gambling policy and applicable regulations.

If you are a parent or guardian and believe your child may have registered an account on JetBaz without your knowledge, please contact support immediately at support@jetbaz.im. We will investigate and act promptly.

JetBaz strongly encourages parents to use parental control software on devices that children access if there is any risk of a minor encountering gambling-related websites.

11Third-Party Services and Links

The JetBaz platform integrates with a number of third-party services that have their own privacy practices. While JetBaz vets all partners and requires them to meet data protection standards, we are not responsible for the privacy practices of external services.

Key third-party integrations include:

• Casino game providers (Pragmatic Play, NetEnt, BGaming, Relax Gaming, and others): These providers receive session data necessary to run their games. Their data practices are governed by their own published privacy policies and the data processing agreements they hold with JetBaz.
• Payment gateways (Easypaisa, JazzCash, NayaPay, SadaPay, banking networks): Payment data is processed directly by these providers under their own terms. JetBaz receives only confirmation of transaction success or failure, plus a transaction reference.
• Analytics and performance monitoring tools: JetBaz uses analytics services that process anonymised, aggregated data about platform usage. No individually identifiable data is shared with analytics providers.

JetBaz does not include links to external third-party websites on the main platform. If such links appear in any JetBaz communications, we recommend reviewing the privacy policy of any external site before providing your personal information.

12Changes to This Privacy Policy

JetBaz may update this Privacy Policy from time to time to reflect changes in our data practices, applicable regulations, or platform services. When material changes are made, we will:

• Update the "Last updated" date at the top of this page
• Notify registered players via in-platform notification or email where the changes materially affect how we handle their data
• Where required by law, obtain fresh consent before implementing new processing activities

We encourage all JetBaz players to review this Privacy Policy periodically. The current, operative version is always the one published at jetbaz.im/privacy-policy. Continued use of the platform after any update constitutes acceptance of the revised policy.

If you have concerns about any change to this policy, you are welcome to contact support before the change takes effect to discuss the implications for your account.

13Contact Us About Privacy

For any questions, concerns, or requests related to your personal data and how JetBaz handles it, please contact our team through the following channels:

• Email: support@jetbaz.im — for data access requests, correction requests, and deletion requests, please mark your email subject as "Privacy Request" and include your registered mobile number for faster processing.
• Live chat: Available 24/7 from your logged-in JetBaz account. For routine privacy questions, live chat is typically the fastest option.
• Response time: JetBaz aims to acknowledge all privacy-related requests within 24 hours and to complete them within 30 days. Complex requests — such as comprehensive data exports — may take up to 30 days but we will keep you informed of progress throughout.